Terms & Conditions
Effective date: October 23, 2026
These Terms & Conditions (“Terms”) govern your use of optimalbrainmnclinic.com (the “Website”), operated by Optimal Brain MN Clinic (“Optimal Brain MN,” “we,” “us,” or “our”). By using the Website, you agree to these Terms. If you do not agree, please do not use the Website.
1. Medical Disclaimer
Content on the Website, including blog posts and service descriptions, is for general information only. It is not medical, psychological, or psychiatric advice, diagnosis, or treatment. Always consult a qualified healthcare provider about your specific situation. Do not ignore or delay professional advice because of something you read on the Website.
2. No Provider–Patient Relationship
Using the Website, submitting a form, using the chat tool, or sending us an email or text does not create a provider–patient relationship. That relationship begins only after you complete intake and are accepted for care by one of our clinicians.
3. Emergencies
The Website is not for emergencies. If you are in crisis or at risk of harming yourself or others, call 911, call or text 988 (Suicide & Crisis Lifeline), or go to the nearest emergency room. We do not monitor website forms, email, chat, or text messages around the clock.
4. Appointments, Scheduling, and Telehealth
- Appointment requests made online are not confirmed until our scheduling team sends you a confirmation.
- You agree to provide accurate and complete information, including insurance details.
- Insurance coverage is verified before your first appointment. You are responsible for any amounts your plan does not cover, including copays, deductibles, and non-covered services.
- Cancellation, no-show, and payment policies are provided at intake and form part of your agreement with the clinic.
- Telehealth services are available only where our providers are licensed or authorized to practice. You must be physically located in an eligible state at the time of your telehealth visit.
- Telehealth requires a reliable internet connection and a private location. Technical problems may interrupt or delay a session.
5. Online Forms, Email, Chat, and Text Messages
Website forms, standard email, the chat tool, and text messages are not fully secure. By choosing to send information through these channels, you accept the risk that it could be intercepted or accessed by others. Please use the secure client portal or call 651-472-5915 for sensitive health information.
By providing your mobile number, you consent to receive appointment and care-related text messages. Message and data rates may apply. Reply STOP to opt out or HELP for help.
6. Third-Party Services
Online scheduling and the client portal are provided by a third-party platform (SimplePractice), and the chat tool is provided by a third-party service. Your use of those services is also subject to their own terms. We are not responsible for outages or errors on third-party platforms.
7. Acceptable Use
You agree not to:
- Use the Website for any unlawful purpose
- Submit false information or impersonate another person
- Try to gain unauthorized access to the Website, its servers, or the client portal
- Upload viruses or other harmful code
- Scrape, copy, or collect content or data from the Website by automated means
- Interfere with the Website’s normal operation
8. Intellectual Property
All content on the Website, including text, graphics, logos, images, and design, belongs to Optimal Brain MN Clinic or its licensors. You may view and print pages for personal, non-commercial use. You may not copy, modify, distribute, or republish content without our written permission.
Spravato® is a registered trademark of its owner. Other trademarks on the Website belong to their respective owners.
9. Testimonials
Testimonials reflect individual experiences. Results vary from person to person, and testimonials do not guarantee similar outcomes.
10. Third-Party Links
The Website may link to other websites. We do not control and are not responsible for their content, policies, or practices.
11. Accuracy of Information
We try to keep the Website accurate and up to date. Provider availability, services, locations, hours, and insurance participation can change without notice. Please call us to confirm details before your visit.
12. Disclaimer of Warranties
The Website is provided “as is” and “as available.” To the fullest extent permitted by law, we make no warranties of any kind about the Website, including that it will be error-free, secure, or always available.
13. Limitation of Liability
To the fullest extent permitted by law, Optimal Brain MN Clinic and its providers, staff, and partners are not liable for any indirect, incidental, or consequential damages arising from your use of the Website. This section does not limit liability for professional services, which is governed by applicable law.
14. Indemnification
You agree to indemnify and hold harmless Optimal Brain MN Clinic and its providers and staff from claims arising out of your misuse of the Website or violation of these Terms.
15. Privacy
Your use of the Website is also governed by our Privacy Policy. Patient health information is protected under HIPAA and our Notice of Privacy Practices.
16. Governing Law
These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Minnesota.
17. Changes to These Terms
We may update these Terms at any time. Changes take effect when posted on this page with a new effective date. Continued use of the Website means you accept the updated Terms.
18. Contact Us
Optimal Brain MN Clinic
- 992 Inwood Ave N, Oakdale, MN 55128
- 150 3rd Ave S, Minneapolis, MN 55401
- Phone: 651-472-5915
- Email: info@optimalbrainMN.com
